Master in Corporate Communication, with emphasis in Crisis Management and Crisis Communication from the University of Denver, Colorado, United States and Bachelor of Law from the University of Rio de Janeiro. She teaches Crisis Management courses at ITA and Fundação Vanzolini (USP) and holds certifications in Crisis Management and Operational Security from ANAC, NTSB and IATA. She is a consultant to several public and private companies, as well as a speaker and author of articles on Crisis Management and its forms of prevention and response. For eighteen years she has concentrated her studies and work on Crisis Management and Product Recalls in Brazil and abroad.